Terms and Conditions

---

1. Introduction

At Samoosa Supply, we are committed to ensuring the satisfaction of our resellers. Our Returns Policy provides clear guidelines on how returns are handled. Please review this policy carefully to understand your rights and obligations.

2. Eligibility for Returns

2.1 Only defective products or products damaged during delivery are eligible for returns.

2.2 The following criteria must be met for a return to be considered:

• The products must be unused and in their original packaging.
• The return request must be made within 2 days from the date of delivery.
• Proof of purchase, such as an invoice or receipt, must accompany the return request.
• The products must be inspected and approved for return by Samoosa Supply.

3. Non-Returnable Items

3.1 The following items are not eligible for return:

• Products that have been used, altered, or damaged by the reseller.
• Products returned without prior authorization from Samoosa Supply.
• Products that are not defective or damaged during delivery.

4. Return Process

4.1 Initiating a Return:

• Contact our Customer Support Team at info@samoosasupply.co.za within the return notification period to initiate a return.
• Provide detailed information, including the nature of the defect or damage, and attach any relevant photos.

4.2 Return Authorization:

• Upon approval of the return request, Samoosa Supply will issue a Return Merchandise Authorization (RMA) number.
• The RMA number must be included with the returned products.

4.3 Packaging and Shipping:

• Ensure that the products are securely packaged in their original packaging to prevent damage during transit.
• The reseller is responsible for the cost of shipping the returned products back to Samoosa Supply, unless the return is due to an error on our part (e.g., incorrect or damaged items shipped).

4.4 Inspection and Approval:

• Once the returned products are received, Samoosa Supply. will inspect them to verify their condition.
• If the products are deemed eligible for return, a refund, replacement, or credit will be issued as outlined below.

5. Refunds, Replacements, and Credits

5.1 Refunds:

• Refunds will be processed within 7 days of receiving the returned products.
• Refunds will be issued to the original payment method used for the purchase.

5.2 Replacements:

• If requested, eligible returned products will be replaced with the same product or an alternative of equal value, subject to availability.

5.3 Credits:

• If preferred, a credit note will be issued for the value of the returned products, which can be applied to future orders.

6. Damaged or Defective Products

6.1 Damaged During Delivery:

• If the products were damaged during delivery, please contact us immediately and provide photos of the damage.
• Damaged products will be eligible for return, replacement, or credit, as outlined in Section 5.

6.2 Defective Products:

• If the products are found to be defective, please follow the return process outlined in Section 4.
• Defective products are eligible for a refund, replacement, or credit, as described in Section 5.

7. Discrepancies and Disputes

7.1 Discrepancies:

• Any discrepancies between the order and the products received must be reported to Samoosa Supply within 2 days of receipt.

7.2 Dispute Resolution:

• In the event of a dispute regarding a return, both parties agree to attempt to resolve the issue amicably.
• If a resolution cannot be reached, the matter will be referred to arbitration in accordance with the terms of the Reseller Agreement.

8. Policy Updates

Samoosa Supply reserves the right to update or modify this Returns Policy at any time. Any changes will be communicated to resellers in writing and will take effect immediately upon notification.

9. Contact Information

For any questions or concerns regarding this Returns Policy, please contact us at:

Samoosa Supply
Email: info@samoosasupply.co.za